An email address with your own domain (like you@yourdomain.com) makes your business look professional and gives you full control over your inbox. This guide walks you through creating a new mailbox in cPanel and accessing it through webmail in just a few minutes.
Before you start
You will need:
- An active ProHost hosting plan with cPanel access
- Your domain pointed to ProHost name servers
- Your cPanel login credentials (sent in your welcome email)
Step 1 — Open the Email Accounts tool
Log in to your cPanel at https://yourdomain.com:2083 (replace yourdomain.com with your actual domain). Once inside, scroll to the Email section and click Email Accounts.
The Email Accounts page shows every mailbox already configured on your account, along with options to create new ones, change passwords, or open webmail.
Step 2 — Click the Create button
In the upper right corner of the Email Accounts page, click the blue + Create button. A new form will load where you can fill in the mailbox details.
Step 3 — Choose your domain and username
If you host more than one domain on the account, pick the correct one from the Domain drop-down. Then enter the Username — this is the part that comes before the @ symbol. Common examples:
info@yourdomain.comsupport@yourdomain.comfirstname@yourdomain.com
Keep usernames short, lowercase, and avoid special characters other than dots, hyphens, and underscores.
Step 4 — Set a password
cPanel offers two ways to secure the new mailbox:
- Set the password now — type a strong password directly into the field, or click Generate to have cPanel create one for you. We recommend at least 12 characters mixing letters, numbers, and symbols.
- Send a setup link to an alternate email — useful when you are creating a mailbox on behalf of someone else. The recipient will get an email with a link to choose their own password. The same alternate address is used later for password reset and security notifications, so it must be an address the user can reliably access.
Step 5 — Adjust storage (optional)
By default, cPanel allocates a generous amount of disk space to each mailbox. If you want to limit how much storage one user can consume, expand the Optional Settings section and enter a custom quota in megabytes, or check Unlimited.
Step 6 — Finish creating the account
Review your settings, then click the green + Create button at the bottom of the form. cPanel will confirm the mailbox is ready and add it to your Email Accounts list.
Step 7 — Open webmail
To check your inbox, return to the Email Accounts list and click Check Email next to the mailbox you just created. ProHost servers offer Roundcube as the default webmail client — a clean, modern interface that works in any browser.
Direct webmail URLs
You can also reach webmail without logging in to cPanel first. Try any of these URLs:
https://yourdomain.com:2096https://yourdomain.com/webmailhttp://webmail.yourdomain.com
Connecting from your phone or desktop client
Once the mailbox is created, you can also connect it to apps like Outlook, Apple Mail, Thunderbird, or Gmail. From the Email Accounts list, click Connect Devices next to the mailbox to see the exact IMAP, POP3, and SMTP settings to use.
Tips for a healthy inbox
- Enable two-factor authentication on your cPanel login so attackers cannot create or hijack mailboxes.
- Set up SPF, DKIM, and DMARC records on your domain — they dramatically reduce the chance your messages land in spam.
- Back up regularly. Use cPanel’s backup wizard or configure email forwarding to an offsite address.
- Avoid generic passwords. A leaked mailbox password lets attackers send phishing emails as your business.
Need help?
If something doesn’t look right or you can’t access cPanel, our support team is happy to help. Open a ticket from the Submit a Ticket page or email support@prohost.sa — we usually respond within an hour.