Adding an MX record entry
To add an MX entry in cPanel, follow these steps:
- Log in to cPanel.
- In the DOMAINS section of the cPanel home screen, click Zone Editor.
- Locate the domain for which you want to add an MX record, and then click MX Record.
- In the Add an MX Record dialog box, in the Priority text box, type a priority.
- Lower numbers represent higher priorities. Zero (0) is the highest priority.
- In the Destination text box, type the fully-qualified domain name (FQDN) of the mail server.
- You must enter a FQDN. You cannot enter an IP address.
- Click Add an MX Record. cPanel adds the MX record.
Editing an MX record entry
To edit an MX entry in cPanel, follow these steps:
- Log in to cPanel.
- In the DOMAINS section of the cPanel home screen, click Zone Editor.
- Locate the domain you want to modify, and then click Manage.
- Locate the MX record entry that you want to edit, and then click Edit.
- To view only MX records in the list, next to Filter, click MX.
- In the Priority text box, type the priority.
- Lower numbers represent higher priorities. Zero (0) is the highest priority.
- In the Destination text box, type the fully-qualified domain name (FQDN) of the mail server.
- You must enter a FQDN. You cannot enter an IP address.
- Click Save Record. cPanel modifies the MX record.
Deleting an MX record entry
To delete an MX entry in cPanel, follow these steps:
- Log in to cPanel.
- In the DOMAINS section of the cPanel home screen, click Zone Editor.
- Locate the domain you want to modify, and then click Manage.
- Locate the MX record entry that you want to delete, and then click Delete.
- To view only MX records in the list, next to Filter, click MX.
- Click Continue to confirm the deletion. cPanel deletes the MX record.
Configuring email routing
You should configure e-mail routing settings in cPanel if either of the following scenarios applies to your account:
Third-party DNS: If your site uses a third party's name servers, cPanel cannot automatically detect your e-mail settings. You must manually configure e-mail routing in cPanel as described below.
Troubleshooting: If your site uses our name servers, cPanel's automatic configuration detection normally works correctly. However, if your e-mail is not working correctly, you can manually select routing settings as described below to help troubleshoot your configuration.
To configure email routing in cPanel, follow these steps:
- Log in to cPanel.
- In the EMAIL section of the cPanel home screen, click Email Routing.
- In the Domain list box, select the domain you want to configure.
- Under Configure Email Routing, select the setting you want:
Automatically Detect Configuration: This is the default and recommended setting if your site uses our name servers.
Local Mail Exchanger: If your site uses our name servers and you are experiencing problems with e-mail, you can manually select this setting to help troubleshoot the configuration.
Backup Mail Exchanger: This setting enables the server to function as a backup mail exchanger for your domain.
Remote Mail Exchanger: If your site does not use our name servers, you must select this setting.
Click Change. cPanel updates your e-mail routing settings.
